Questions and answers to augment your decision to use professional data management. For answers to your specific questions Contact Us and make your request.

1. Why should we turn our records over to a professional manager?

Some key factors: Frees up high cost space, out sourcing allows companies to focus on what they do best, provides off site backup, higher level of security.

Rental pricing is based on cubic foot displacement. Pricing levels are based on volume. Service pricing is based on usage and volume.

We design our service offering to meet our customer's needs and insure customer satisfaction. We are so confident our service will meet your requirements that we wave any removal fee within the first year.

All vital electronic data should be backed up in case of catastrophe.

We are on call 24 hours a day, seven days a week. On an emergency basis, we can get your data to you within two to four hours.

Our facilities are alarmed, they have dry sprinklers, and security monitors 24/7. Our buildings sit back from the street and are unmarked. Our vehicles are alarmed with GPS satellite tracking, and we load/unload inside our facility to ensure secure data transfers.

We will assign your company a customer service person to handle your account. This individual's primary responsibility is to make sure you get quality service. Our customer service people are accessible and committed. We also guarantee our service. If you are dissatisfied with our performance we will return your records/data to you free of charge within the first year.

No. If you choose to have Record Storage Systems maintain control of your records in our records database, we will update you continually on the status of your inventory. You choose the level of detail you require--box, file, tape, etc. If you choose to control your records database through your own PC, you have all the information at your finger tips, of course we also have the information backed-up in our central system.

We will provide you with an inventory for all your information designating aisle, shelf, and row where your information is located.

The first step is to set up a retention schedule, so you will know which records or data to keep and when it should be destroyed.

Most media vaults are designed on the basis that the possibility of fire is remote. Our vault is designed to protect your media in the event a fire does occur.

Our vault is designed to prevent a failure. We are a back up for your media. We designed our vault with an insulated core, climate control system and fire suppression system to ensure it does not fail.

No. For efficiency purposes we put your data in the first available empty space. Our bar code inventory system insures that your information is specifically located. This also provides you with an additional level of security as your data is not stored in one area exclusively.

Yes. Our records software is the best in the industry and is continually updated to maintain that position. Our vault is on the cutting edge of technology. Our Scan on Demand, document imaging, and disaster recovery services are periodically reviewed to incorporate new ideas.

Record Storage Systems can provide all the storage space that you require and much more.

Yes, as long as they are "industry standard" sized boxes in good condition.

Record Storage Systems is a full-service records center that can accommodate all of your pickup/delivery requirements. In addition, we guarantee a two-hour response time for emergency deliveries.

Record Storage Systems will provide you with preprinted box labels. You will affix the labels to your boxes and call Record Storage Systems to arrange a pickup.

Same day delivery service is available for items requested before 10:00 a.m. Requests made prior to 3:30 p.m. will be delivered the next business day. In addition, we can set specific times for your delivery schedule, i.e. weekly, monthly or quarterly. Record Storage Systems also offers emergency delivery. (within 2 hours of request)

You can request an inventory printout when you send new boxes. In addition, we can provide you with a listing of your complete inventory in electronic or hard copy form. You can also access a live-updated inventory via our secure website. And yes, all boxes are barcoded for ease in identification and retrieval.

We send destruction notices per request and require our clients to sign off on a Destruction Authorization Form prior to any records being destroyed. Once the records are destroyed, Record Storage Systems' Operations Manager certifies the destruction, signs the Destruction Authorization Form and the original is returned to the client for their records.

Please see your pricing schedule for all storage and service rates and yes, the size of the storage carton does make a difference.

Simply click on Contact Us and fill in the online form.